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Our No Fix No Fee policy
means that if the engineer does not possess the necessary
technical knowledge or ability to resolve the problem or effect
the repair, then no charge is made to the customer, apart
from a small inspection fee of $40.
If the engineer is able to resolve the problem or effect
the repair, but is only prevented from doing so by the customer
requesting the engineer not to proceed with the work, then
the customer is charged for the engineer's time spent to that
point - i.e. a minimum of 1 hour.
If the engineer is able to resolve the problem or effect
the repair, but is only prevented from doing so because the
customer does not possess the required software CD-Rom or
Product Key, then the customer is charged for the engineer's
time spent to that point - i.e. a minimum of 1 hour.
If the engineer provides a clear and precise diagnosis of
a failed component and the customer decides not to proceed
with the replacement of the component, then the customer is
charged for the engineer's time spent to that point - i.e.
a minimum of 1 hour.
The policy does not apply to work related to data recovery,
computer virus or spyware problems or to cases in which the
computer has been involved in a tornado, lightning strike,
flood, riot, act of nature or other disaster.
This policy can change at any time. Please contact us for
questions or additional information regarding this policy.
Metroplex Technical Services (Metroplex Tech)
www.metroplextech.com |
