|
We provide complete Computer Support for small and large
businesses as well as home office based businesses. We offer
hourly support and several computer support plans at a reduced
rate.
Our Computer Support and Computer Support Plans include:
Unlimited phone support. We are your IT department, you
speak to our help desk about your computer or network issues
whenever you want to! You can:
- Report technical problems.
- Ask technical questions.
- Check the status of help desk requests.
- Check the monitored status of your computer network.
Unlimited remote support. Our in-house remote techs can
remotely diagnosis and repair most issues. This allows fast
response times to any system critical issues.
If a reported issue cannot be resolved by our phone support
team then the reported problem is forwarded on to our in-house
remote support techs. They can establish secure access to
your computers and can work on your problem immediately.
Usually remote support can resolve a third of all reported
issues and allows a problem to be diagnosed and fixed without
an on-site visit from a technical engineer. If remote support
cannot resolve a particular issue then the reported problem
will be quickly escalated to a technical engineer who will
schedule an on-site visit usually the same day.
Unlimited on-site visits. If phone or remote support
can’t fix a specific issue, we will quickly send a technical
engineer to your on-site location. Our help desk team will
escalate your service call as needed to the appropriate technical
engineer who can best deal with your technical issue.
As help desk staff as well as engineers are assigned to your
requests, all support activity is documented and logged so
you are continually updated as to the status of your requests.
Our experienced on-site technical engineers are sent to your
premises anywhere in the DFW metroplex area to resolve problems
that could not be promptly resolved by our phone or remote
support techs.
Unlimited computer breakdown break/fix service. You only
pay for hardware and parts that are replaced. If a PC or server
has a defective hardware component, we will request your approval
for a part replacement and then order or obtain the necessary
part as quickly as possible to correct the problem and ensure
all is working as normal. The PC or server then continues
to be supported through the Support contract and the replaced
parts will be covered under the their manufactures warranty.
Remote monitoring of Critical Servers. Being proactive
is the key to preventing potential problems from arising without
notice. We provide ongoing monitoring of servers that involves
several types of system checks to make sure issues are found
before they can cause costly downtime. This includes:
- Checking disk space
- Memory use checks
- Ongoing Anti-Virus audits
- System log checking
- Load/Resource usage checking
- Backup log checking
- e-mail functionality checks
- Hardware fault detection
- Network connectivity checks
- Internet connectivity checks
Day-to-day computer and network maintenance. Keeping
systems in optimal operating condition and up-to-date is critical
for system stability and security. We provide ongoing maintenance
of your IT infrastructure components to insure everything
is operating as designed. During routine maintenance many
potential problems can be found and corrected before major
issues arise. Day to day maintenance include:
-
Hotfix patching
- Windows updates
- Security updates
- New user set-ups
- System tuning
- System Configuration
- Data backup/recovery
We do it all - so you don't need to be bothered by day-to-day
computer and network maintenance that keeps your IT environment
running.
Contact
us today
to enquire about a Computer Support Package customized for
your business.
Use the links below to speak
with us today.
Email us your contact information
and we will respond back with 24 hours.
Call us at (817) 717-5539 to arrange
for a tech to visit your home/office.
Submit a support ticket with
your details and a description of the problem.
Request a quote and we will
send you a written quote or estimate.
We travel all over the greater DFW Metroplex repairing, supporting
and maintaining computers, so you can be assured we will be
there for you when you need us most.
|
